Academic Registry

Student enrolment

Complaints

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Heriot-Watt University is committed to providing a high quality experience through its academic teaching, and broad range of professional services and facilities.  The University encourages an environment in which constructive complaints are valued and contribute to the positive experience of all who use its services.  The University has established an open, fair and accessible Complaints Policy and Procedures, as well as a Guide for Students, designed to encourage prompt resolution at the earliest possible stage. 

Any enquiries regarding complaints should be sent to complaints@hw.ac.uk

 

 

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